Terms & Conditions
1. Introduction
These Terms & Conditions govern the use of Lotus River AI’s services, website, and AI automation solutions. By engaging with our services, you agree to these terms.
2. Use of Services
Our AI automation solutions are provided "as is," without any guarantees of uninterrupted service.You agree not to misuse our services for unlawful or fraudulent activities.We reserve the right to suspend accounts that violate our policies.
3. Intellectual Property
All AI models, software, content, and trademarks remain the intellectual property of Lotus River AI. Unauthorized use, reproduction, or distribution is strictly prohibited.
4. Limitation of Liability
We are not liable for any direct or indirect damages resulting from the use of our services, including business disruptions, data loss, or cyber threats.
5. Payment & Refund Policy
Fees for AI services are outlined in individual agreements. Refunds will only be considered in accordance with specific service contracts. Late payments may result in service suspension.
6. Privacy & Data Protection
We comply with South African privacy laws. By using our services, you consent to data processing as outlined in our Privacy Policy.
7. Termination of Services
We may terminate services if:
There is a breach of these Terms & Conditions.Payment obligations are not met.The company ceases operations.
8. Changes to Terms
We reserve the right to update these Terms & Conditions. Continued use of our services after changes constitutes acceptance.
9. Governing Law
These Terms & Conditions are governed by the laws of South Africa. Disputes shall be resolved in South African courts.
10. Contact Information
For legal inquiries, contact:
Email: [email protected]
Privacy Policy
1. Introduction
Lotus River AI is committed to protecting your privacy and ensuring that your personal information is collected and processed lawfully, transparently, and securely in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.
2. Information We Collect
We collect and process personal data, including but not limited to:
Contact information (name, email address, phone number)Business details (company name, industry, size)Website usage data (IP address, browser type, cookies, analytics)Customer service interactions
3. How We Use Your Information
We use personal data to:
Provide and improve our AI automation servicesProcess inquiries and support requestsConduct marketing and promotional activities (with consent)Ensure security and fraud preventionComply with legal obligations
4. Sharing of Information
We do not sell your personal data. However, we may share it with:
Trusted service providers assisting in business operationsLegal authorities when required by lawThird-party platforms for analytics and marketing (with consent)
5. Data Security
We implement appropriate security measures to protect personal data from unauthorized access, loss, or misuse. However, no online platform can guarantee absolute security.
6. Your Rights Under POPIA
You have the right to:
Access and request copies of your personal dataRequest correction or deletion of inaccurate informationObject to processing for marketing purposesLodge complaints with the Information Regulator of South Africa
7. Cookies and Tracking
Our website may use cookies and tracking technologies to enhance user experience and collect analytics data. You can adjust cookie settings in your browser.
8. Contact Us
For inquiries or to exercise your privacy rights, contact us at:
Email: [email protected]
© Copyright 2025. Lotus River AI. All rights reserved.