1. Scope
This policy applies to the SGD 350 AI Automation Opportunity Assessment purchased online from Lotus River AI. Bespoke projects are governed by the cancellation terms in their separate written proposal.
2. How to request a cancellation or reschedule
Email hello@lotusriverai.com with your order reference, business name, scheduled consultation time and whether you want a cancellation or reschedule. We use the time your email reaches our inbox, measured in Singapore Time (SGT), to apply the windows below.
3. Before the 75-minute consultation
- More than 48 hours before the scheduled start: you may cancel for a full refund or reschedule once at no charge.
- Between 24 and 48 hours before the scheduled start: you may reschedule once at no charge, or cancel for a 50% refund.
- Less than 24 hours before the scheduled start: the fee is non-refundable because the consultant time has been reserved. We may offer one reschedule for a genuine emergency at our reasonable discretion.
- No-show or more than 20 minutes late without notice: the session is treated as used and is non-refundable. We may offer a shorter session in the remaining booked time.
4. After the consultation begins
Once the 75-minute consultation has begun, the service is considered partly performed and is not refundable for change of mind. This does not affect your rights if we fail to supply the agreed service or if the service does not conform to the contract.
5. Lotus River AI cancellation or delay
If we cancel before the consultation, you may choose a full refund or a new agreed date. If we cannot deliver the written roadmap within 5 business days after the consultation because of circumstances within our reasonable control, you may give us 3 further business days to deliver. If we still fail to deliver, you may cancel the undelivered portion and receive an appropriate refund, up to a full refund where the service has no reasonable value without the roadmap.
6. Factual corrections and dissatisfaction
The service includes one round of factual corrections requested within 5 business days of roadmap delivery. A preference for different recommendations does not by itself qualify for a refund, but we will review any concern that the delivered work materially differs from the published scope. Email us within 5 business days of delivery and explain the issue. We will respond within 2 business days and, where appropriate, correct, re-perform or refund the affected part of the service.
7. Refund method and timing
Approved refunds are submitted to the original payment method within 5 business days after approval. Your bank or payment provider may take an additional 5–10 business days to display the credit. We will not provide cash or send a refund to a different account. No physical shipping charge applies to this remote digital service.
8. Duplicate or unauthorised payments
Contact us promptly if you believe you were charged twice or a payment was unauthorised. We will investigate with our payment processor and refund a verified duplicate payment. This does not limit your right to contact your bank or card issuer.
9. Non-excludable rights
Nothing in this policy limits rights or remedies that cannot be excluded under applicable Singapore law.
10. Contact
Email hello@lotusriverai.com. Customer service hours and verified business details are on our Contact page.