1. Digital professional service
The AI Automation Opportunity Assessment is delivered entirely online. There are no physical goods, shipping charges or courier deliveries.
2. Order confirmation
After successful payment, we send an order confirmation to the email address supplied at checkout. It will include the service purchased, amount paid, currency, order reference and next-step instructions. Please contact us if you do not receive it within 1 business day.
3. Scheduling
Within 1 business day after payment, we send a pre-session questionnaire and instructions for arranging the 75-minute video consultation. Available meeting times are shown in Singapore Time or converted by the scheduling tool. The consultation should normally be booked within 30 calendar days after purchase. If you need longer, contact us before that period expires.
4. What you must provide
To begin delivery, you must provide the completed questionnaire, an accurate summary of the workflow or problem being assessed, and reasonable access to the relevant decision-makers during the consultation. Do not send passwords, full payment-card information, or confidential data that is not needed for the assessment.
5. Delivery timetable
- Questionnaire and scheduling instructions: within 1 business day after confirmed payment.
- Main consultation: at the date and time selected and confirmed by email.
- Written opportunity roadmap: by email within 5 business days after the completed main consultation.
- Follow-up review: a 30-minute video call, normally scheduled within 10 business days after roadmap delivery.
- Factual corrections: one round requested within 5 business days after roadmap delivery, returned within 3 business days after we receive a clear request.
A “business day” means Monday to Friday, excluding public holidays.
6. Delivery format
Calls are delivered by a commonly available video meeting service. The roadmap is delivered as a PDF or another readable digital document to the customer email address supplied at checkout. The customer is responsible for providing a working email address, internet connection and compatible device.
7. Delays
If we need more information, the delivery period pauses until you provide it. We will notify you if a delay is likely and give a revised date. If we cause a material delay, the remedies in our Refund and Cancellation Policy apply.
8. Non-delivery
If an expected email or document does not arrive, check your spam folder and then email hello@lotusriverai.com with your order reference. We will acknowledge the issue within 2 business days and resend or otherwise provide access where appropriate.
9. Scope completion
The fixed-price service is complete when we have delivered the written roadmap and held the 30-minute follow-up, or when you do not schedule the included follow-up within 30 calendar days after roadmap delivery despite a reminder. Any implementation or further advisory work is outside this purchase and requires a separately accepted proposal.
10. Contact
For delivery questions, contact hello@lotusriverai.com. Customer service hours and verified business details appear on our Contact page.